Summary:

Represents Reco NC Quality Management System (QMS) to external certifiers, customers, and suppliers and all internal Reco employees, and manages quality resources and responsibilities.

Job Duties and Responsibilities:

• Customer satisfaction

• Measures and reports on customer satisfaction and specific areas of concern

• Responds to customer concerns, working with the management team as needed to ensure internal consensus in external communications

• ISO9001 and/or other required QMS certifications

• Maintains QMS certifications by ensuring that the QMS meets the prescriptions of the applicable standards and responding to audit findings

• Represents the company during external audits

• Contract reviews

• Identifies contract-specific quality requirements and communicates internally

• Identifies and elevates new external requirements and standards to be addressed

• External and internal audits

• Organizes a team of internal auditors selected from across the company

• Schedules external and internal audits

• Oversees reporting and resulting corrective actions

• Returned material and warranty costs

• Oversees RMA process, ensures responsiveness, and determines warranty coverage

• Provides customers with failure analysis reports (with Engineering aid) and other responses

• Scrap cost, overall product yields

• Manages MRB process and ensures timely disposition of material

• Manages corrective and preventative action processes

• Works with Engineering and Manufacturing to identify root causes of defects and corrective actions

• Determines and documents the effectiveness of corrective actions

• Quality metrics and useful information

• Uses data collected at multiple test and inspection points to generate and report yield and first pass yield statistics/metrics by work order, department, and overall on a weekly, monthly, quarterly, and annual basis

• Performs detailed analyses to identify systematic problems with products, processes, personnel, or equipment

• Reports trends in metrics and acts to resolve negative trends

• Supplier quality

• Works with Engineering to ensure suppliers have sufficient information to provide the proper materials, including customer flow-downs

• Works with Purchasing and Materials to measure supplier quality, eliminate defective materials from the manufacturing process, and provide feedback to suppliers

• Training

• Works with Human Resources and Production Management to ensure proper training protocols are in place and followed for each process

• Works with management to develop and refine an effective training plan for each job function

• Product quality certifications and data packages

• Works with Final Inspection and Test Department to ensure that specific quality requirements are met and data packages are complete and accurate, performing a final check and sign-off of paperwork.

Qualifications/Requirements:

Bachelor’s degree in a STEM field or equivalent combination of college-level education and experience. Mathematics education including basic (Gaussian) statistics and trigonometry.

Expert at using Microsoft Office tools Excel, Word, and PowerPoint.

At least five years’ experience in a quality engineering or quality leadership role in a manufacturing environment preferred.

Documented training in managing a QMS to meet ISO9001 or AS9100 requirements preferred.

Physical Requirements:

• Physical Ability to work in an office setting; to walk, stand, and sit for prolonged periods of time.

• Physical Ability to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movements.

• Physical Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.

Working Environment:

• This position is located in a normal office setting with appropriate lighting for most of the day but will be required to work partially in the shop floor where noise may be meddling at times. The shop floor is equipped with large and noisy machines. The lighting is adequate in the plant. Individuals are required to wear safety glasses and closed toe shoes and other protective personal equipment (PPE) as required.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• ISO 9001: 1 year (Required)

Work Location: In person